📦 Shipping Policy

■ Our Commitment to Shipping

At VIENCHIBAO – HuyK Jewelry, we believe that every piece of jewelry holds special value and sentiment.

Therefore, our top priority is to deliver your order safely, carefully, and in the best possible condition. All items undergo strict quality inspection and are securely packaged before shipment.

■ Shipping Regions

• We ship within Japan.

※ For international shipping, please contact us in advance as we currently handle these requests on an individual basis.

■ Shipping Methods & Carriers

Your order will be delivered by a carrier designated by our store, depending on the contents of your order and the delivery destination.

• Japan Post
• Yamato Transport (Kuroneko Yamato)
• Sagawa Express
• Other partner carriers designated by our store

※ Please note that customers cannot specify a preferred carrier.

■ Shipping Fees

Our product prices include shipping fees within Japan (Free Shipping). Generally, you will not be charged any additional shipping fees.

■ Order Confirmation and Processing Time

• After an order is confirmed, we typically process and prepare it for shipment within 1–3 business days.
• Business days do not include weekends, national holidays, or year-end/New Year holidays.

※ The preparation period (processing time) is separate from the actual shipping time (time required for delivery).

■ Expected Delivery Times

Estimated delivery times vary depending on the product type and inventory status.

• Items in stock at our Japan warehouse: 1–3 business days after shipment.
• Items requiring transfer from overseas hubs/workshops: Approximately 2–3 weeks after order confirmation.
• Made-to-order/Custom products (size adjustments, engravings, special commissions): Approximately 3–6 weeks after order confirmation (approx. 2–4 weeks for production + approx. 1–2 weeks for shipping).

※ Because custom items are handcrafted one by one, delivery times may vary depending on the design and peak seasons.

※ Please be aware that shipping may be delayed due to severe weather, customs procedures, or carrier congestion.

■ Completion of Shipment (Important)

• Shipment is considered "complete" at the moment the product is handed over to the carrier and a tracking number is issued.
• Once shipped, we will send you a shipping notification email containing the tracking number.

📌 The definition of "shipment completion" in this policy is consistent with our Cancellation/Return Policy.

■ Checking Shipping Status

• You can check the delivery status using the tracking number provided in your shipping confirmation email.
• Success of delivery, delays, and returns are determined based on the information provided by the carrier's official tracking system.

■ Undelivered Items, Long-term Absence, and Returns

If any of the following occur, items may be returned to our store as "undeliverable":

• You are unavailable to receive the package, and the storage period expires.
• You fail to respond to contact attempts from the carrier.
• The package is refused by the customer.

※ In cases where items are returned for the reasons above, reshipment or refunds will be handled in accordance with our Cancellation/Return Policy, after deducting actual round-trip shipping costs and other applicable fees.

■ Non-delivery or Loss After Completion

Once the carrier's tracking system shows "Delivered," we consider our delivery obligation to have been fulfilled.

In the unlikely event that an item is missing, stolen, or lost after being marked as delivered, we will work with the carrier to investigate the situation based on the tracking information.

■ Notes on Address Entry

• Please ensure you enter an accurate shipping address, name, and phone number when placing your order.
• If delivery fails due to incomplete or incorrect information, any reshipment costs or additional shipping fees may be borne by the customer.

■ Contact & Support

If you have any questions regarding shipping or your delivery status, please feel free to contact our customer support team.

📧 Email: huykvienchibao@gmail.com

💬 Official LINE: https://line.me/R/ti/p/@322kidog

※ Tap or scan the QR code to contact us via LINE.

※ For business information and details based on the Act on Specified Commercial Transactions, please check our Notation based on the Act on Specified Commercial Transactions.