Cancellation/Return Policy

We put our heart into every product at our shop, and take great care to ensure we deliver high-quality jewelry.

In the unlikely event that a product is found to be defective upon arrival or has a flaw due to our error, we will promptly and sincerely address the issue through returns, exchanges, or refunds in accordance with this policy.

1. Order Cancellations

■ Cancellations Before Shipment

• You may cancel your order before the item is shipped.
• Even if payment has been completed, we will provide a full refund without deducting any payment processing fees, provided the item has not yet been shipped.
• Refunds will be issued to the original payment method used (it may take 3 to 10 business days for the amount to be reflected by your bank or card issuer).

■ Cancellations After Shipment

• Cancellations are not accepted once the product has been shipped (from the time the tracking number is issued).
• You can check your delivery status using the tracking number provided in your shipping confirmation email.

2. Conditions for Returns, Exchanges, and Refunds

■ Eligible Cases for Return, Exchange, or Refund (Shop Responsibility)

• If the product received has initial defects (scratches, damage, missing parts, etc.).
• If the wrong product was delivered (incorrect delivery).

※ In the cases above, please contact us within 7 days of receiving the product. We will cover all shipping costs for the return and replacement.

■ Cases Where Returns/Refunds Are Not Accepted (Customer Responsibility)

• Returns, refunds, or cancellations due to customer preference (e.g., mismatch with expectations, wrong size selection).
• Products that have been used even once.
• Requests made more than 8 days after the product was delivered.
• Products that have been scratched or damaged while in the customer's possession.

3. Return Due to Refusal of Receipt, Long-term Absence, etc. (Additional Clause)

■ Handling of Undelivered Shipments

The following cases will be treated as "delivery failure due to customer circumstances":

• If you could not receive the item due to absence and the storage period has expired.
• If you did not respond to contact from the delivery carrier.
• If you refused to accept the delivery for personal reasons.

■ Refund and Reshipment Procedures

If a product is returned to us or our partner warehouse due to refusal of receipt or long-term absence, we generally cannot issue an immediate full refund. After verifying the condition of the product, one of the following actions will be taken:

• If you request reshipment: The actual shipping costs for the reshipment will be borne by the customer.
• If you request cancellation: A refund will be issued after deducting the round-trip shipping costs and handling fees for packing and processing.

4. Refund Method

Refund procedures will be processed promptly after the returned product has been received and its condition verified.

Refunds will, in principle, be issued via the original payment method used for the order (credit card, PayPal, Apple Pay, etc.).

5. Inquiries and Support

For inquiries regarding cancellations, returns, or exchanges, please contact our customer support team below:

📧 Email: huykvienchibao@gmail.com

💬 Official LINE: https://line.me/R/ti/p/@322kidog

※ Tap or scan the QR code to contact us via LINE.

※ For business information and further sales terms, please also review our Notation Based on the Specified Commercial Transactions Act.