Vendor VIEN CHI BAO GLOBAL LLC
Operations Manager Bui Duy Cuong
Address 1500 N Grant St. STE Denver CO 80203, United States
Contact Information Email: global@vienchibao.com
LINE: @322kidog (We respond promptly via our official LINE)
※For our telephone number, please request it via email or LINE and we will disclose it without delay.
Sales Price Displayed on each product page (Prices include consumption tax)
Other Necessary Charges ・Shipping: Free shipping throughout Japan
・Customs/Consumption Tax: Covered by our store (no additional burden to the customer)
Shipping Origin & Delivery Method ・Origin: Our workshop in Vietnam / Japan warehouse
・Carrier: Sagawa Express / Yamato Transport / Japan Post
※After international delivery to Japan, items will be delivered by a local Japanese carrier.
Delivery Time ・Standard products: Delivered within 2–5 business days after order confirmation.
・Made-to-order/Special designs: As each piece is carefully handcrafted by skilled artisans, please allow approximately 1–2 months for shipment.
※We appreciate your understanding that this time is necessary to deliver a piece of jewelry as unique as you are. (We will provide regular progress updates via email or LINE.)
Payment Methods Payment Methods
・Credit Cards (Visa, Mastercard, AMEX, JCB)
・Smartphone/Multi-payment (Apple Pay, Google Pay, Shop Pay, PayPal)
・Cash on Delivery (Pay the delivery driver upon receipt of the goods.
※Please note that made-to-order (bespoke) items may require prepayment via credit card, etc.)
Returns, Exchanges, & Cancellations

【Damaged or Defective Items】
In the unlikely event that the product you received is damaged or defective, please contact us via LINE or email within 7 days of arrival. We will promptly arrange for a free replacement or a full refund. (※The store will bear the full cost of return shipping.)

【Returns/Exchanges due to Customer Convenience】
We accept returns or exchanges for unused items (only tried on, with tags, box, and accessories all intact) if requested within 7 days of arrival. (※The customer is responsible for return shipping costs and any transfer fees associated with the refund.)

【Non-returnable Items】
Please note that we cannot accept "returns/refunds (cancellations)" due to customer convenience in the following cases:
・More than 8 days have passed since the product was received.
・Items that have been used or damaged by the customer.
・Made-to-order items (bespoke items or items with custom sizing).
※For damages or defects occurring after use, we provide free repairs or replacements under the "1-Year Quality Guarantee" below.

【1-Year Quality Guarantee (After-sales Service)】
Our products come with a 1-year quality guarantee so that you can enjoy them with peace of mind.

For any accidental damage or defects (such as broken chains or missing stones) that occur during normal use, we will provide free repairs or replace the item with a new one for 1 year from the date of purchase.

※To claim the guarantee, please contact us via LINE or email with your order number and photos showing the defective part of the product.
※Damage caused by intent or negligence, or loss of the item, is not covered by the warranty.